Security Policy

SECURITY PRACTICES Effective: August 21, 2017

We take the security of your data very seriously at Olono. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.

If you have additional questions regarding security, we are happy to answer them. Please write to support@www.olono.ai and we will respond as quickly as we can.

When we talk about “you” in this statement, we are talking about your company or organization which has subscribed to the Olono service (“Company”) in an agreement with Olono, Inc (“Olono”).

CONFIDENTIALITY

We place strict controls over our employees’ access to the data you and your users make available via the Olono services, as more specifically defined in your agreement with Olono covering the use of the Olono services (” Customer Data “), and are committed to ensuring that Customer Data is not seen by anyone who should not have access to it. The operation of the Olono services requires that some employees have access to the systems that store and process Customer Data. For example, in order to diagnose a problem you are having with the Olono services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls and audit policies in place to ensure that any access to Customer Data is logged.

All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.

PERSONNEL PRACTICES

Olono employees receive security training during onboarding as well as on an ongoing basis. All employees are required to read and sign our

comprehensive information security policy covering the security, availability, and confidentiality of the Olono services.

COMPLIANCE

The environment that hosts the Olono services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS Security website and the AWS Compliance website .

SECURITY FEATURES FOR TEAM MEMBERS & ADMINISTRATORS

In addition to the work we do at the infrastructure level, we provide Team Administrators of paid versions of the Olono services with additional tools to enable their own team users to protect their Customer Data.

ACCESS LOGGING

Detailed access logs are available to Team Administrators of paid teams for the prior 14 days. We log every time an account signs in, noting the type of device used and the IP address of the connection.

For paid teams, you and your Team Administrators can review consolidated access logs for their whole team by request.

DELETION OF CUSTOMER DATA

For paid teams, Olono provides the option to you to delete Customer Data at any time during a subscription term. Because of the large amount of data stored by Olono, it may take some time to process the removal, but delete processing begins immediately and completes as soon as possible. Olono’s service backups are destroyed after two months.

AUTHENTICATION

Olono supports secure authentication options of a username/password or SAML. SAML provides a third party identity provider controlled by you to

perform authentication on behalf of Olono. SAML is a highly secure option, and recommended if centralized control of authentication is desired.

DATA ENCRYPTION IN TRANSIT AND AT REST

The Olono services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. Customer Data is encrypted at rest.

We monitor the changing cryptographic landscape closely and work promptly to upgrade the service to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility for older clients.

AVAILABILITY

We understand that you rely on the Olono services to work. We’re committed to making Olono a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an on-call team to quickly resolve unexpected incidents.

DISASTER RECOVERY

Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. Our operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.

NETWORK PROTECTION

In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with AWS Security Groups.

LOGGING

Olono maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the Olono services. These logs are analyzed for security events via automated monitoring software, overseen by the security team.

INCIDENT MANAGEMENT & RESPONSE

In the event of a security breach, Olono will promptly notify you of any unauthorized access to your Customer Data. Olono has incident management policies and procedures in place to handle such an event.

PRODUCT SECURITY PRACTICES

New features, functionality, and design changes go through a review. In addition, our code is audited, tested, and manually peer-reviewed prior to being deployed to production.